Make Warranty Filing Fast & Easy
At Auer Steel we are continually striving to streamline our processes to better serve you. We have received feedback that we could improve the timeliness of our credit processing. Our desire is to issue credits as quickly as possible and would greatly appreciate your contribution in achieving this goal. Make sure to choose the method that aligns with the products you need to claim.
Questions?
We have the following types of warranty returns at Auer Steel:
Warranty Claims for:
CARRIER / BRYANT / PAYNE / MIDEA / AIRQUEST
You may choose either of the following options to process your warranty return:
Option 2
Fill Form & Email
Service Credit Application
- Download & complete SCA form
- Return via email to [email protected]
Resources
Online Filing with Service Now
- Service Bench User Guide & Login Info (PDF)
- Video Tutorial: How to process claim with Service Bench
Warranty Claims for:
NON CARRIER/BRYANT/PAYNE/MIDEA/AIRQUEST
All products (other than Carrier, etc.) use the same method:
Online Filing
File online with Fresh Desk
- Streamline warranty process
- Get a unique claim ticket number for tracking purpos
- Get email notifications on the status of your claims
- Communication between the creator of the ticket and your Auer Steel warranty specialist
- Pre-filled out warranty return forms Credit invoice numbers when your claim is approved and much more
Resources
Online Filing with Fresh Desk
-
Need a Fresh Desk Login?
Please email [email protected] to with the following: Dealership name, user full name, and email address, to receive an activation email. - Fresh Desk User Guide