Auer Steel

Auer Steel’s warranty department will help you receive prompt credit in the event you need to file a warranty claim.  We offer online solutions for all warranty claims that can expedite the claiming process, most of the time getting you credit in less than 24 hours!


For warranty claims on all other products sold by Auer Steel: Auer Steel FreshDesk Warranty Portal.

Auer Steel offers online warranty filing for NON-Payne/Carrier/Bryant/AirQuest claims through FreshDesk.

  • Streamline warranty process
  • Get a unique claim ticket number for tracking purpos
  • Get email notifications on the status of your claims
  • Communication between the creator of the ticket and your Auer Steel warranty specialist
  • Pre-filled out warranty return forms Credit invoice numbers when your claim is approved and much more

To activate an account on FreshDesk please email [email protected] with the following:

Dealership name, user full name, and email address.

Please direct all your warranty related questions to [email protected] or call 1-800-463-9411


File warranty claims for Carrier, Bryant or Payne products with ServiceBench.