Make Warranty Filing Fast and Easy
To help us issue credits as efficiently as possible, please select the credit submission method below that best matches the products being claimed.
Important Note: Please keep warranty parts for 30 days after you receive credit. If we need the parts back, we will contact you and provide you with instructions on how to return.
Questions? Please direct all your warranty related questions to [email protected] or call 1-800-463-9411.
Warranty Returns Options:
Warranty Claims for:
AIRQUEST, BRYANT, CARRIER, MIDEA, WEATHERMAKER
You may choose either of the following options to process your warranty return:
Option 2
Fill Form & Email
Service Credit Application
- Download & complete SCA form
- Return via email to [email protected]
Resources
Online Filing with Service Now
- Service Bench User Guide & Login Info (PDF)
- Video Tutorial: How to process claim with Service Bench
Warranty Claims for:
ALL OTHER SUPPLIERS
All products (other than Carrier Corporation) use the same method:
Online Filing
File online with Fresh Desk
- Streamline warranty process
- Get a unique claim ticket number for tracking purpose
- Get email notifications on the status of your claims
- Communication between the creator of the ticket and your Auer Steel warranty specialist
- Pre-filled out warranty return forms Credit invoice numbers when your claim is approved and much more
Resources
Online Filing with Fresh Desk
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Need a Fresh Desk Login?
Please email [email protected] to with the following: Dealership name, user full name, and email address, to receive an activation email. - Fresh Desk User Guide