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Make Warranty Filing Fast & Easy

At Auer Steel we are continually striving to streamline our processes to better serve you. We have received feedback that we could improve the timeliness of our credit processing. Our desire is to issue credits as quickly as possible and would greatly appreciate your contribution in achieving this goal. Make sure to choose the method that aligns with the products you need to claim.

Questions?
Please direct all your warranty related questions to [email protected] or call 1-800-463-9411

We have the following types of warranty returns at Auer Steel:

Warranty Claims for:

CARRIER / BRYANT / PAYNE / MIDEA / AIRQUEST

You may choose either of the following options to process your warranty return:

Option 1

File Online
with Service Bench

  • Allows for fastest processing
  • Ability to check claim status

Option 2

 Fill Form & Email
Service Credit Application

Resources

Online Filing with Service Now

Warranty Claims for:

NON CARRIER/BRYANT/PAYNE/MIDEA/AIRQUEST

All products (other than Carrier, etc.) use the same method:

Online Filing 

File online with Fresh Desk

  • Streamline warranty process
  • Get a unique claim ticket number for tracking purpos
  • Get email notifications on the status of your claims
  • Communication between the creator of the ticket and your Auer Steel warranty specialist
  • Pre-filled out warranty return forms Credit invoice numbers when your claim is approved and much more
Resources
Online Filing with Fresh Desk
Important Note:  Most warranty parts are not needed back. Please hold onto warranty parts for 30-days after you receive credit. If we need parts back, we will contact you and provide you with instructions on how to return.