FREQUENTLY ASKED QUESTIONS


Below are some of our most frequently asked questions. If you still can't find the answer to your question please email contactus@auersteel.comor call us and ask for a member of the eCommerce Team!

What is my Auer Steel login?

Your Auer Steel login is always the email address and the password that you registered with. If you do not know your password click login and select “Forgot My Password?”.

If you have not logged in to the website since October 1, 2018 you will need to register for a web account. If you are an existing Auer Steel customer select “Activate My Auer Steel Web Account”. You will need to have your account number and will need to provide a dollar amount for auto generated invoice number. If you have not purchased anything with us yet, please call 763-450-9236 and we can help you with your registration.

How do I login to The Auer App?

The Auer App uses the same login as AuerSteel.com.

Is my training login the same as my Auer Steel login?

No, AuerSteel.com and our training site (Configio) use their own unique logins. If you do not have a login to access our Configio training site please register here.

How can I reset my Auer Steel password?

Click login and then click on “Forgot your password?”

What should I do if I am asked to enter a security code while I’m registering my Auer Steel web account?

Please double check that your account number has been entered in correctly. If it is still asking for a security code, please call 763-450-9236 and we can help you with your registration.

How am I able to see pricing on AuerSteel.com?

Please make sure that you are logged in. If you are logged in, it will show your name in the upper right-hand corner. If you do not see your name here, please click “Login” and sign in using your email address and password. Pricing is only available after login.

How do I access my invoices?

There are two ways to access your invoices. After you login, select either Order History or View Invoices.

Order History allows you to find invoices as old as 2 years (from the current date) and order detail as far back as January 1, 2014. Search for invoices and order detail via any of the following options:Serial #, Part #, PO #, and Invoice #. If you're are looking for invoices older than 2 years, please contact us.

View Invoices takes you directly to BillTrust where you can view and manage invoices.


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